Shipping policy

Shipping Providers and Duration

We partner with a range of reliable shipping providers to ensure your order arrives promptly and in excellent condition.

The shipping duration varies based on your location and the specific shipping provider used. Typically, orders are delivered within 3-10 business days.

Shipping Rates

We offer free shipping on all wood products to the Continental US.

Shipping rates are calculated at checkout based on the weight of your order and your delivery location. You will see the shipping cost before completing your purchase. 

Order Processing Time

Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Delivery Areas

We ship to addresses within the contiguous United States. Unfortunately, we do not ship to P.O. boxes or APO/FPO addresses.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update.

Shipping Issues

If you experience any issues with your delivery, please contact our customer service team at orders@countrycraftfirewood.com. We will work with you and the shipping provider to resolve the issue as quickly as possible.

International Shipping

Currently, we do not offer international shipping. We are working on expanding our shipping options and hope to offer this service in the future.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at orders@countrycraftfirewood.com.